FAQ
When will my order be shipped?
We will ship your order the day after it is placed. This time can be up to 2 business days depending on the number of orders. If you place your order on a weekend or during a holiday, it will be shipped the next business day.
How long will it take before I receive my order?
It depends on where you live, but generally expect about 1 to 3 business days in Quebec and Ontario after your order has been shipped to receive it. During peak periods, carriers may take a few extra days to deliver your order. If you are outside of Quebec and Ontario, please allow up to 10 business days following shipment. Once your order has been shipped, you will receive a tracking number that will allow you to know the status of your shipment.
- 1-3 business days in Quebec
- 2-4 business days in Ontario and New Brunswick
- 5 to 10 business days for other provinces
Which transport company do you use?
In order to keep shipping costs as low as possible, we use multiple carriers. For example, Purolator, Loomis Express, Nationex and GLS. We use Machool's services to determine the best rate for your location.
Do you offer free delivery?
Yes, we cover delivery costs up to 15% of the amount of your order when delivered in Quebec if it is greater than $99 before taxes and after discounts. When you are in a remote area, we will contact you to inform you of the excess to be paid for delivery. You will then have the choice of paying the balance or canceling the order.
Do you ship outside of Canada?
Due to the very high international shipping costs, we do not ship outside of Canada. If you still want to know the shipping costs for a product, please contact us. Please note that customs fees and taxes may be charged by the country in which you are importing the product.
Can I return a product?
Please refer to our return policy .
Is there a minimum order?
Yes, due to high credit card fees we have a $20 minimum (before taxes).
Is your site secure?
Yes, our site is secured using an SSL certificate which encrypts data between your computer and our servers.
We proudly support
